Portfolio Showcase
Docs-as-Code Support Guide for IBM storage ceph as a service
- Developed the support documentation (UI, API, and CLI) using Markdown, Git, and CI/CD pipelines for seamless updates and scalability
- Translated complex storage workflows into clear, task-oriented guidance tailored to enterprise users
- Structured content architecture to support intuitive navigation
- Collaborated with engineering and QA teams to ensure technical accuracy and alignment with product release cycles
- Applied IBM Cloud documentation standards to maintain consistency, accessibility, and global readiness
- Integrated Acrolinx insights to drive continuous quality improvement
Content Design for Enterprise Storage UI Workflows
Crafted intuitive UI content to guide users through complex enterprise storage workflows with clarity and confidence.
Partnered with product designers to align interface copy with user goals, task flows, and interaction patterns.
Applied Carbon Design System standards to ensure consistency in tone, hierarchy, and accessibility across UI components.
Analyzed user personas and behavioral insights to shape content that reduces friction and enhances usability.
Designed microcopy for dashboard, snapshot operations, workspace management, block, object, and file storage workflows to support seamless task completion.
Participated in design reviews and iterative feedback loops to refine content based on usability findings and cross-functional input
Conversation and Content Design for a Sustainability-Focused Digital Twin
Designed dashboard microcopy to guide users through emissions forecasting, financial impact modeling, and predictive maintenance workflows with clarity and confidence.
Led conversation design for an AI-powered chatbot, crafting natural, goal-oriented dialogue flows to support user queries around emissions data, maintenance alerts, and cost implications.
Created product support documentation to simplify complex concepts of sustainability metrics for industrial users.
Partnered with design and product teams to ensure content consistency across UI, chatbot, and documentation—maintaining tone, accessibility, and user trust.
Applied user persona insights to shape content that reduced friction, improved comprehension, and supported adoption of sustainability-driven decision-making tools.
Contributed to information architecture and content governance to ensure scalability and alignment with evolving product capabilities.
