About My Journey
I’m a Senior Content Designer and Technical Writing Expert with a passion for crafting intuitive user experiences through high-value content. With an experience of 15+ years and a fluency in enterprise ecosystems, I specialize in designing user-centered content across interfaces, workflows, and support documentation. I specialize in transforming intricate workflows, architectures, and APIs into user-centered content that empowers and guides.
10+
Enterprise platforms made intuitive and user-centered with content
Educational Qualifications
MBA
IU internationale hochschule - berlin
Bachelor of Engineering
2020 - 2022
IU internationale hochschule - berlin
MBA
Bachelor of Engineering
Mumbai University
2000 - 2004
Work Experience
IBM
July 2024 - Present
Senior Content Designer
Authored and managed technical documentation using a docs-as-code workflow, leveraging Markdown, Git, and JIRA for version control and collaboration.
Designed and authored in-product documentation and user assistance content for a hybrid cloud as a service offering, streamlining user workflows and improving product usability.
Streamlined documentation publishing by integrating the docs-as-code workflow with the CI/CD pipeline, enabling automated validation and deployment of content with every code commit.
Wrote comprehensive API documentation and CLI command references, detailing request and response parameters for all major operations.
Fractal Analytics
April 2019 - July 2024
Content Strategist
Managed creation of the whole spectrum of content assets (brochures, white papers, case studies, video scripts, landing pages, mailers, sales decks, product training materials, social media content etc.) to communicate the value proposition of the products to clients, prospects, and investors
Managed support documentation in a docs-as-code environment to provide up-to-date user guidance for the Eugenie product, while also establishing and maintaining an internal knowledge base in Confluence.
Mphasis
Nov 2010 - Nov 2017
Managed teams across multiple projects to develop technical documentation of software products such as user guides, reference guides, programmers guides, installation manuals, and online help documentation for desktop and web applications.
ibruk Consulting
Oracle Financial Services Software Limited
June 2009 - Nov 2010
2007 - 2009
Managed teams across multiple projects to develop technical documentation of software products such as user guides, reference guides, programmers guides, installation manuals, and online help documentation for desktop and web applications.
Prepared proposals (RFPs/RFIs) for the FLEXCUBE Retail Software
Senior Technical Writer
Proposal Writer
Technical Writer
Soft Skills
Docs-as-Code: Markdown, Git, CI/CD
Version Control & Collaboration: Confluence, JIRA
Technical Writing: Support guides, API documentation, CLI references, user manuals
Content Strategy: SEO, UX writing, product messaging
Content Design: Figma, Microcopy, Content customization as per user personas
Design Thinking: User-centric content, accessibility, empathy
AI Content Creation: Prompt engineering, content testing, output refinement
Technical Skills
Empathy-driven content creation focused on real user needs and pain points
Strong collaboration with cross-functional teams to deliver cohesive user experiences
Clear and effective communication across technical and non-technical stakeholders
Adaptability in fast-paced environments with evolving tools and workflows
Attention to detail to ensure accuracy, consistency, and clarity in all deliverables
My Projects
Crafting Clarity Through Content
Docs-as-Code Support Guide for Ceph as a service
Detailed insights into my recent project, showcasing technical writing skills.
Content Design for Ceph as a service
An overview of my second project, highlighting creativity and technical expertise.
Get in Touch
I would love to hear from you! Please reach out for collaborations or inquiries regarding my content design and technical writing projects.
Contact
vaibhavi990@gmail.com